Useful information

Useful things to know about your Alpenhaus Katschberg.1640 booking.

Arrival

On your day of arrival, rooms are available from 15.00. Photographic proof of identity is required for each person at check-in (passport, driving licence, or identity card). If you think your arrival will be after 17.00, then please inform us with a short phone call.

Departure

We ask that rooms are vacated by 11.00 on your day of departure.

General terms and conditions

Bath bag

You can hire a bath bag containing bath robe, 2 large towels, and flip-flops from us on-site. This costs €20 per bag, or €15 for 2+. Or you can of course bring your own from home.

Other bookable service packages

Bedlinen

The initial set of bed linen is provided free of charge.

Towels

1 hand towel and 1 bath towel per person per stay will be ready for you in your apartment.

Pets

You are welcome to bring your pet if arranged in advance (for prices, see apartment price information). Please note that dogs must be kept on leads throughout the building and grounds. Find out more about holidays with your dog in Katschberg.

Included services

Under the point “included services” you will find a list of all services for your holiday in the Alpenhaus Katschberg.1640.

Deposit

We do not request a deposit at the Alpenhaus Katschberg.1640. However any damage or loss occurring in the apartment will be billed for.

Children’s playroom

Our younger guests have the opportunity to let off steam and play in our 120 m² children’s playroom.

No smoking

The entire Aparthotel is a no smoking hotel. Smoking is however permitted on balconies and terraces.

Parking

Parking is available right in front of the Alpenhaus Katschberg.1640 (a charge of €2 per day applies).

Restaurant

Our Alp.In Restaurant with sun terrace and open fire spoils guests with its culinary delights. Summer and winter opening times together with the current menu available can be viewed under “restaurant information”.

Snow-sure conditions

The Katschberg ski area is incredibly snow-sure thanks to its altitude and snowmaking facilities on all pistes. For these to work, suitable low temperatures and weather conditions are necessary. The Alpenhaus Katschberg.1640 takes no responsibility for whether conditions are snow-sure or not. Lack of snow is not seen as grounds for cancellation.

Ski cellar with boot dryer

A free ski cellar with boot dryer is available for you to use throughout your skiing holiday in the Alpenhaus Katschberg.1640.

Cancellation conditions & cancellation insurance

Of course, it can occasionally happen that a long-awaited holiday has to be cancelled or begun later than planned. If this should be the case, the following cancellation conditions apply:

  • Up to 40 days prior to arrival: no charge
  • Up to 39 working days prior to arrival: 70% of the entire booking price will be charged
  • Up to 5 working days prior to arrival: 90% of the entire booking price will be charged
  • Up to 3 working days prior to arrival, or departure earlier than expected: the entire booking price will be charged

Please note that to be valid, notice of cancellation must be received in writing.

For this reason, and to avoid any unnecessary costs arising, we recommend taking out a Hotelstorno Plus insurance that covers you and your family. The Hotelstorno Plus insurance can be booked directly online:

Hotelstorno Plus Insurance

Laundry facility

A washing machine and dryer is available on-site for guests to use. Tokens can be obtained at reception (€2 per token).

Wellness & Spa Information

The Alpen.Veda.Spa area is open every day. For more information, see under Alpen.Veda.Spa.

Wi-Fi

Wi-Fi is available to guests throughout the building.

Cleaning during your stay

For a supplement, cleaning can be arranged during your stay.

Bookable service packages