FAQ

ALL INFORMATION AT A GLANCE

Useful things to know about your Alpenhaus Katschberg.1640 booking.

Airport
Klagenfurt Airport "Klagenfurt - Alpe Adria"
Distance approx. 113 km
Flughafenstraße 60-64
A-9020 Klagenfurt am Wörthersee

Salzburg Airport "W. A. Mozart"
Distance approx. 114 km
Innsbrucker Bundesstraße 95
A-5020 Salzburg

Our reception team will be happy to organize a transfer for you for a fee.
Arrival | Check-in
On your day of arrival, rooms are available from 4 pm.

If you think your arrival will be after 5 pm, then please inform us.
WELLNESS
Our WELLNESS is a place of relaxation, warmth and tranquillity. Enjoy the time and look forward to moments of well-being. We ask you to switch cell phones to silent mode and to refrain from using notebooks in the SPA.

Opening hours:
Swimming pool: daily 7 am to 9 pm
Sauna area: daily 3 pm to 8 pm
Rest rooms: daily from 7 am to 9 pm

In the spirit of peaceful coexistence, children under the age of 14 are only permitted to enter the lower spa area when accompanied by an adult. Please note that the sauna area is a relaxation area.

Here you can find more information about our ALPEN. VEDA. SPA
ATM
RAIFFEISENBANK LIESERTAL
FRESCH:UP Erwin Resch Ski- Sportzentrum

Katschberghöhe 37
9863 Rennweg am Katschberg
Bath bag
You can hire a bath bag containing bath robe, one large towel, and flip-flops from us on-site.
This costs € 20 per bag, or € 15 for 2+.
Or you can of course bring your own from home.
Bedlinen
The initial set of bed linen is provided free of charge.

We are happy to exchange this during your stay for a fee.
Bike cellar
It is located at reception level.

We assume no liability for theft, loss or damage of items brought in, especially valuables.
Bike rental
In summer, the Intersport Shop Frühstückl focuses on outdoor and biking, both in sales and rental.

TEL.+43 4734 83500
Intersport Frühstückl
Cancellation conditions & cancellation insurance
Book carefree!
100% security for your vacation!

WINTER:

  • Up to 14 working days prior to arrival: free cancellation
  • Cancellation within 7 working days prior to arrival incurs 50% of the total booking price
  • Cancellation within 1 working days prior to arrival incurs 90% of the total booking price
  • Cancellation less than 1 days prior to arrival incurs the entire booking price
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

    Christmas | New Year´s Eve:

  • Up to 21 working days prior to arrival: free cancellation
  • Cancellation within 14 working days prior to arrival incurs 50% of the total booking price
  • Cancellation within 1 working days prior to arrival incurs 90% of the total booking price
  • Cancellation less than 1 days prior to arrival incurs the entire booking price
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

    SUMMER:

  • Up to 7 days prior to arrival: free cancellation
  • Cancellation within 6 days prior to arrival incurs 90% of the total booking price
  • Cancellation less than 1 days prior to arrival incurs the entire booking price
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.
    br>
  • Please note that any cancellation must be in written form to be valid.

    For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.

    Hotelstorno Plus insurance
  • Check-out | Departure
    We ask that apartments are vacated by 10 am on your day of departure.
    Check-in | Arrival
    On your day of arrival, rooms are available from 4 pm.

    If you think your arrival will be after 5 pm, then please inform us.
    Children’s playroom
    In the 120 m² children's playroom, our little guests have the opportunity to play and let off steam.
    Credit Cards
    We accept the following credit cards:
    VISA | Master Card | American Express | Diners Club
    Departure | Check out
    We ask that apartments are vacated by 10 am on your day of departure.
    Doctor
    Prim. Dr. Werner Betzler / Dr. Sabine Neumayer
    Specialist in trauma surgery / general practitioner

    Katschberghöhe 4
    9863 Katschberghöhe
    TEL. +43 4734 240 24

    Dr. med. univ. Peter Koller
    General practitioner

    Kaltbachstrasse 535, 5582
    St. Michael im Lungau
    TEL. +43 6477 835 00

    Dr. Michele Marin
    General practitioner, trauma surgery

    Kaltbachstrasse 535
    5582 St. Michael im Lungau
    TEL. +43 6477 835 050

    Dr. Florian Jesner
    Specialist in dentistry, oral and maxillofacial medicine

    Marktstraße 85/4
    5582 St. Michael im Lungau
    TEL. +43 6477 699 10

    Medical emergency service: 141
    E-car charging station
    You can conveniently charge your e-car at our charging station for your exploration tours, subject to availability. You can get the service card at the hotel reception.
    E-car charging station TYPE 2 | 22kW | 32A
    Emergency call
    Fire department: 122
    Police: 133
    Rescue: 144
    Medical emergency service: 141
    Emergency exits
    Please take note of the information on your room door, and the green and white emergency exit signs throughout the hotel area.
    Fireplace
    Some of our apartments have a fireplace, which you can heat yourself. Firewood is available at reception for a fee.
    Garage
    Parking is available right in front of the Alpenhaus Katschberg.1640 for a fee of € 8,- per car / day.

    Parking in the apart hotel garage is available for € 8,- per car and night. Further information is available at the reception.
    Garbage room
    You are welcome to dispose of your garbage in the garbage room. It is located on the right side next to the hotel entrance and in the underground car park. (These are marked as garbage room - please note the garbage separation!)
    General terms and conditions
    Golf
    Golfclub Lungau / Katschberg
    18 + 9 holes
    Feldnergasse 165
    A-5582 St. Michael im Lungau
    TEL.+43 6477 7448
    www.golfclub-lungau.com

    Golfclub Millstatt
    18 holes
    At the golf course 1
    A-9872 Millstatt
    TEL.+43 4762 825 48
    www.golf-millstatt.at

    Golfclub Radstadt
    18 + 9 holes
    Römerstraße 18
    A-5550 Radstadt
    TEL.+43 6452 51 11
    www.radstadtgolf.at

    Golfclub St. Johann
    2 x 9 holes
    Urreiting 10
    A-5600 Sankt Johann
    TEL.+43 6462 22 652
    www.golfsanktjohann.at

    Golfclub Murau Kreischberg
    18 holes
    Am Golfplatz 1
    A-8861 St. Georgen ob Murau
    TEL.+43 3537 22 221
    www.golf-murau-kreischberg.at

    Golfclub Dachstein-Tauern
    18 holes
    Oberhaus 59
    A-8967 House
    TEL.+43 3686 2630
    www.schladming-golf.at

    Golfclub Bad Kleinkirchheim
    18 holes
    Plass 19
    A-9564 Patergassen
    TEL.+43 4275 594

    Golfclub Goldegg
    18 holes
    Maierhof 5
    A- 5622 Goldegg
    TEL.+43 6415 8585
    www.golfclub-goldegg.com

    The reception team will be happy to book tea times for you.
    Gym
    Take advantage of our new gym above the reception.
    Hospital
    Landesklinik Tamsweg
    Bahnhofstraße 7
    A-5580 Tamsweg
    TEL.: +43 57 25547

    Krankenhaus Spittal an der Drau
    Billrothstraße 1
    A-9800 Spittal an der Drau
    TEL.: +43 4762 622
    Included services
    Under the point included services you will find a list of all services for your holiday in the Alpenhaus Katschberg.1640.
    Lungau Card
    The Alpenhaus Katschberg.1640 is a partner company of the Salzburger LungauCard.

    That's why you can get the LungauCard - simple and uncomplicated - directly at the reception of the Aparthotel Das Alpenhaus Katschberg.1640 - free of charge and for the entire duration of your stay.

    www.lungaucard.at
    Local tourist taxes
    The local tourist taxes are presently € 2,35 per person per night and are not included in the price of your room. These will be added to your bill on your departure.

    Registration number in accordance with § 9 (5) of the Salzburg overnight tax law: 50509-000353-2020 Company number / object code: 353
    Lost and Found
    If you have found or lost something, please contact the reception.
    Parking | underground parking
    Parking is available right in front of the Alpenhaus Katschberg.1640 for a fee of € 8,- per car / day.

    Parking in the apart hotel garage is available for € 8,- per car and night. Further information is available at the reception.
    Pets| Holiday with dog
    For hygienic reasons, pets are not allowed in the fitness and wellness area. As a general cleaning fee we charge EUR 15.00 per pet and night, without food.

    We would like to ask you to keep your dogs on a leash for safety reasons and in the spirit of peaceful coexistence in the house and on the grounds.
    Pharmacy
    Apotheke zum heiligen Michael
    Marktstraße 87
    5582 St. Michael im Lungau
    TEL.+43 6477 8204
    Opening hours:
    Monday to Friday: 8am to 12pm / 3pm to 6pm
    Saturday: 8 am to 12 am

    St. Leonhard Pharmacy
    Amtsgasse 6
    5580 Tamsweg
    TEL.+43 6474 2424
    Opening hours:
    Monday to Friday: 8 am to 12 am/ 2.30 pm to 6 pm
    Saturday: 8 am to 12 am

    Holy Spirit Pharmacy
    Hauptplatz 9
    9853 Gmünd
    TEL.+43 4732 2135
    Opening hours:
    Monday: 8 am to 12 am / 2 pm to 6 pm
    Tuesday to Friday: 8 am to 6 pm
    Saturday: 8 a.m. to 1 p.m.

    Outside the times listed above, please contact your pharmacy emergency service on: 1455
    Radio
    You can receive radio programmes via the TV.
    Railway station
    Radstadt train station
    Bahnhofstrasse 3
    A-5550 Radstadt

    or from the south

    Spittal an der Drau Train station
    Südtiroler Platz 4
    A-9800 Spittal an der Drau

    ATTENTION: St. Michael im Lungau has no train station!

    We will be happy to organize a transfer for you for a fee.
    Reception
    Our reception team is at your disposal from 9 am to 6 pm.
    Restaurant
    In the Alp.In Restaurant with its sun terrace and open fireplace, you will be spoiled with culinary delights. The summer and winter opening times and the current menu can be found in the restaurant information section.
    Sauna
    approx. 600 m² alpine wellness experience in the ALPEN.VEDA.SPA

    - Heated indoor pool with a length of 12 m and a depth of 1.45 m
    - Textile family sauna
    - Steam bath
    - Finnish sauna
    - Two relaxation rooms for daydreaming, reading and relaxing
    - Ice fountain
    - Experience showers
    - Cold air space

    In the spirit of peaceful coexistence, children under the age of 14 are only permitted to enter the lower spa area when accompanied by an adult. Please note that the sauna area is a relaxation area.

    Sauna: 3 p.m. to 8 p.m Here you can find more information about our ALPEN.VEDAS.SPA
    Ski cellar with boot dryer
    The ski cellar is located on reception level. Please note that ski & snowboard boots are located in the heated ski boot room behind the ski cellar and may not be taken to the rooms.

    No liability is assumed for theft, loss or damage of items brought in, especially valuables.
    Ski rental
    A ski rental of our partner "Intersport Frühstückl" is located directly on the ground floor. Direct access is possible via DAS ALPENHAUS KATSCHBERG.1640.

    Hotel guests at DAS ALPENHAUS KATSCHBERG.1640 receive 10 % discount on the entire rental.

    TEL.+43 4734 83500
    Intersport Frühstückl
    Ski school
    SKI- & SPORTSCHULE KATSCHBERG - GOTTFRIED KRABATH
    +43 4734 83881
    +43 664 2527345
    www.skischule-krabath.at

    FRESCH:UP/SKI UND SPORTZENTRUM
    +43 4734 29900
    www.erwinresch.at

    OTTO'S SCHI- UND SNOWBOARDSCHULE
    +43 4734 8244
    www.ottos-skischule.at

    ALPIN- & SKISCHULE FIRN SEPP
    +43 664 422 80 83
    www.firnsepp.at

    Smoking
    The entire Aparthotel is a no smoking hotel. Smoking is however permitted on balconies and terraces.
    Snow-sure conditions
    The Katschberg ski area is considered snow-sure thanks to the snowmaking on all pistes and its altitude. This requires correspondingly low temperatures and suitable weather conditions. The Alpenhaus Katschberg.1640 assumes no guarantee with regard to snow security. We therefore do not consider a lack of snow to be a reason for cancelation.
    Towels
    1 towel and 1 bath towel per person and stay are provided for you in the apartment.

    We will be happy to exchange this during your stay for a fee.
    Washing machine | dryer
    You will also find a washing machine and tumble dryer on the reception level. The washing card for washing and drying as often as you like is available at reception. You can also borrow a clothes horse and an iron.
    EUR 10.00 / wash card
    Wellness & Spa Information
    The wellness & Fitness area is open every day.

    For more information, see under wellness & spa.
    WI-FI
    We offer free WI-FI Internet access at DAS ALPENHAUS KATSCHBERG.1640.