FAQ

ALL INFORMATION AT A GLANCE

Useful things to know about your Alpenhaus Katschberg.1640 booking.

Apart
ments

Alpenhaus Katschberg.1640 - Ski in & Ski Out

Winter

Alpenhaus Katschberg - Skiurlaub Salzburger Land

SKI

WELLNESS

HIK
ING

Arrival
On your day of arrival, rooms are available from 16.00. Photographic proof of identity is required for each person at check-in (passport, driving licence, or identity card).

If you think your arrival will be after 17.00, then please inform us with a short phone call.
Departure
We ask that rooms are vacated by 10.00 on your day of departure.
General terms and conditions
Our general terms and conditionsand conditions and a href="/en/privacy-policy/">data protection informations can be found here.
Bath bag
You can hire a bath bag containing bath robe, 2 large towels, and flip-flops from us on-site.

This costs €20 per bag, or €15 for 2+.

Or you can of course bring your own from home.
Bedlinen
The initial set of bed linen is provided free of charge.
E-car charging station
In our garage we provide you with free electricity for your electric vehicle.
E-car charging station TYPE 2 | 22 kW | 32A
If necessary, please collect your service card at the hotel reception.
Garage
Parking is available right in front of the Alpenhaus Katschberg.1640 (a charge of € 2,50 - summer 21 | € 6,- winter 21/22 per day applies).

Parking in the apart hotel garage is available for EUR 11,- (from 1st Dec. 21 € 12,-) per car and night. Further information is available at the reception.v
Towels
1 hand towel and 1 bath towel per person per stay will be ready for you in your apartment.
Pets
You are welcome to bring your pet if arranged in advance (for prices, see apartment price information). Please note that dogs must be kept on leads throughout the building and grounds.
Included services
Under the point included services you will find a list of all services for your holiday in the Alpenhaus Katschberg.1640.
Deposit
We do not request a deposit at the Alpenhaus Katschberg.1640.

However any damage or loss occurring in the apartment will be billed for.
Children’s playroom
Our younger guests have the opportunity to let off steam and play in our 120 m² children’s playroom.
Lugau Card
Das Alpenhaus Katschberg.1640 ist Partnerbetrieb der Salzburger LungauCard.

Deshalb erhalten Sie die LungauCard – ganz einfach und unkompliziert – direkt an der Rezeption im Aparthotel Das Alpenhaus Katschberg.1640 – gratis und für die gesamte Dauer Ihres Aufenthalts.
No smoking
The entire Aparthotel is a no smoking hotel. Smoking is however permitted on balconies and terraces.
Emergency exits
Please take note of the information on your room door, and the green and white emergency exit signs throughout the hotel area.
Parking
Parking is available right in front of the Alpenhaus Katschberg.1640 (a charge of €2,50 per day applies).

Parking in the apart hotel garage is available for EUR 11,- per car and night. Further information is available at the reception.
Local tourist taxes
The local tourist taxes are presently € 1,50 per person per night and are not included in the price of your room. These will be added to your bill on your departure.

Registration number in accordance with § 9 (5) of the Salzburg overnight tax law: 50509-000353-2020 Company number / object code: 353
Restaurant
Our Alp.In Restaurant with sun terrace and open fire spoils guests with its culinary delights.

Summer and winter opening times together with the current menu available can be viewed under “restaurant information”.
Snow-sure conditions
The Katschberg ski area is incredibly snow-sure thanks to its altitude and snowmaking facilities on all pistes. For these to work, suitable low temperatures and weather conditions are necessary. The Alpenhaus Katschberg.1640 takes no responsibility for whether conditions are snow-sure or not. Lack of snow is not seen as grounds for cancellation.
Ski cellar with boot dryer
A free ski cellar with boot dryer is available for you to use throughout your skiing holiday in the Alpenhaus Katschberg.1640.
Cancellation conditions & cancellation insurance
Book carefree! 100% security for your vacation!

Hotel booking is a matter of trust. We want you to be able to plan your vacation carefree and worry-free despite the current situation. This is why we offer you as a direct booker a quick and uncomplicated free cancellation of your booking * up to 2 days before arrival, if one of these reasons should exist ....

  • Travel warning for the state of Salzburg
  • State quarantine order for the return journey from the state of Salzburg
  • Illness of one's own with Covid-19 (compulsory submission of the test result)
  • Conversion of the Corona traffic light to red for the district Lungau
  • In case of closing of the ski resort in the region: Katschberg: KATSCHBERGBAHNEN GMBH due to the current Covid-19 situation
  • * Non-refundable rates can be rebooked.

    Otherwise our guidelines specially tailored to the current situation apply:
  • Up to 7 days prior to arrival: free cancellation
  • Cancellation within 6 days prior to arrival incurs 90% of the total booking price
  • Cancellation less than 1 days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

    Christmas | New Year´s Eve:
  • Up to 14 working days prior to arrival: free cancellation
  • Cancellation within 7 working days prior to arrival incurs 50% of the total booking price
  • Cancellation within 1 working days prior to arrival incurs 90% of the total booking price
  • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

  • Please note that any cancellation must be in written form to be valid.

    For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.

    Hotelstorno Plus insurance
  • Laundry facility
    A washing machine and dryer is available on-site for guests to use. Tokens can be obtained at reception (€2 per token).
    Wellness & Spa Information
    The Alpen.Veda.Spa area is open every day.

    For more information, see under Alpen.Veda.Spa.
    WI-FI
    Wi-Fi is available to guests throughout the building.
    Cleaning during your stay
    For a supplement, cleaning can be arranged during your stay.
    Intersport Sportshop
    Intersport Frühstückl sports shop and ski hire service directly on the aparthotel premises Benefit from the wealth of experience of our Intersport partner, Intersport Frühstückl Rent Katschberg, and receive a special 10% discount on the hire price as a guest of the aparthotel Das Alpenhaus Katschberg.

    Whether it’s the hire and sale of winter sport items for skis, snowboards, ski tours and tobogganing or the sale of sports clothing such as ski suits, snowboard jackets and trousers, helmets and accessories, Intersport Frühstückl will ensure that you are perfectly equipped for your skiing holiday on Katschberg.