FAQ
ALL INFORMATION AT A GLANCE
Useful things to know about your Alpenhaus Katschberg.1640 booking.
Arrival & Check-in
From what time is the apartment at Das Alpenhaus Katschberg.1640 ready for check-in on the day of arrival?
The apartment at Das Alpenhaus Katschberg.1640 is ready for check-in from 4 pm on the day of arrival.
Those arriving earlier can explore the surroundings or visit the Alpenhaus Restaurant.
If arriving after 5 pm, a short notification is required – in this case, the key will be securely deposited in the key box, allowing check-in at any time.
Those arriving earlier can explore the surroundings or visit the Alpenhaus Restaurant.
If arriving after 5 pm, a short notification is required – in this case, the key will be securely deposited in the key box, allowing check-in at any time.
How does the check-in at Das Alpenhaus Katschberg.1640 work?
Check-in at Das Alpenhaus Katschberg.1640 takes place at the reception on the ground floor.
For check-in, identification documents and a valid credit card are required. Afterwards, the apartment key is handed over, all important information is provided, and in summer, the LungauCard is issued after check-in.
For late arrivals, a code for the key box is sent in advance, enabling flexible check-in at any time.
For check-in, identification documents and a valid credit card are required. Afterwards, the apartment key is handed over, all important information is provided, and in summer, the LungauCard is issued after check-in.
For late arrivals, a code for the key box is sent in advance, enabling flexible check-in at any time.
Departure & Check-out
By what time must the apartment at Das Alpenhaus Katschberg.1640 be vacated on the day of departure?
Check-out is by 10:00 AM on your departure day.
Unfortunately, late check-out isn’t possible. If the apartment isn’t vacated by 10:00 AM, a partial day rate may apply.
Unfortunately, late check-out isn’t possible. If the apartment isn’t vacated by 10:00 AM, a partial day rate may apply.
Is a late check-out possible at Das Alpenhaus Katschberg.1640?
Unfortunately, late check-out isn’t possible.
If the apartment isn’t vacated by 10:00 AM, a partial day rate may apply.
If the apartment isn’t vacated by 10:00 AM, a partial day rate may apply.
Can the hotel bill at Das Alpenhaus Katschberg.1640 be settled the evening before departure?
The hotel bill can be settled at the reception on the evening before departure.
This shortens the process on the departure day and allows a relaxed departure without waiting time.
This shortens the process on the departure day and allows a relaxed departure without waiting time.
How is the apartment key returned at Das Alpenhaus Katschberg.1640?
The apartment key is personally returned to the reception on the day of departure.
For the key, a deposit of € 50 is charged to the bill upon arrival. In case of loss or non-return, this deposit will be retained.
For the key, a deposit of € 50 is charged to the bill upon arrival. In case of loss or non-return, this deposit will be retained.
Which payment methods are available at Das Alpenhaus Katschberg.1640?
Das Alpenhaus Katschberg.1640 accepts Visa, Mastercard, American Express, and Maestro.
Cash payment is also possible.
Cash payment is also possible.
Family Friendliness
Is Das Alpenhaus Katschberg.1640 child-friendly and suitable for families?
Das Alpenhaus Katschberg.1640 is particularly family-friendly.
Spacious apartments, the alpine location, and numerous leisure activities provide ideal conditions for a holiday with children.
Spacious apartments, the alpine location, and numerous leisure activities provide ideal conditions for a holiday with children.
Is there a playroom or indoor play area at Das Alpenhaus Katschberg.1640?
A 120 m² indoor play area is available at Das Alpenhaus Katschberg.1640, where children can play freely – especially convenient in bad weather.
Please note: There is no childcare, and parental supervision is required.
Please note: There is no childcare, and parental supervision is required.
Can children use the wellness area and pool at Das Alpenhaus Katschberg.1640?
The indoor pool and the textile family sauna at Das Alpenhaus Katschberg.1640 can be used by the whole family.
The classic sauna area (textile-free) is accessible from 16 years of age, or from 14 years if accompanied by an adult.
The classic sauna area (textile-free) is accessible from 16 years of age, or from 14 years if accompanied by an adult.
What baby equipment is available at Das Alpenhaus Katschberg.1640?
For families with small children, Das Alpenhaus Katschberg.1640 offers various equipment:
Baby set – bookable up to 2 days before arrival, at a price of EUR 29.90 per set.
Includes: bottle warmer, baby bathtub (pick-up at reception), baby monitor, travel cot, high chair. Baby cot / travel cot – available on request, at a price of EUR 7.00 per day. Advance booking is required.
Includes: bottle warmer, baby bathtub (pick-up at reception), baby monitor, travel cot, high chair. Baby cot / travel cot – available on request, at a price of EUR 7.00 per day. Advance booking is required.
Dining
Does Das Alpenhaus Katschberg.1640 have a restaurant or cooking facilities in the apartments?
Das Alpenhaus Katschberg.1640 offers both a restaurant and fully equipped kitchens in the apartments.
This allows for a choice between self-catering and culinary indulgence on-site.
This allows for a choice between self-catering and culinary indulgence on-site.
What are the opening hours of the restaurant at Das Alpenhaus Katschberg.1640 in summer and winter?
The opening hours of the restaurant at Das Alpenhaus Katschberg.1640 vary depending on the season:
Summer (5 July to approx. 31 August 2025):
Breakfast: 8 am – 10 am
Restaurant: 1 pm – 9 pm (kitchen until 8:30 pm)
Winter:
Restaurant: 7:30 am – 10 pm (kitchen until 9:30 pm)
Opening hours may change in bad weather. Current information is available by phone at +43 4734 4910.
Summer (5 July to approx. 31 August 2025):
Breakfast: 8 am – 10 am
Restaurant: 1 pm – 9 pm (kitchen until 8:30 pm)
Winter:
Restaurant: 7:30 am – 10 pm (kitchen until 9:30 pm)
Opening hours may change in bad weather. Current information is available by phone at +43 4734 4910.
Can food and drinks at Das Alpenhaus Katschberg.1640 be charged to the apartment bill?
Charging food and drinks from the restaurant to the apartment bill is not possible at Das Alpenhaus Katschberg.1640.
All consumptions are paid directly at the restaurant.
All consumptions are paid directly at the restaurant.
Is there a bread roll delivery service or fresh pastries for breakfast at Das Alpenhaus Katschberg.1640
A bread roll delivery service is available at Das Alpenhaus Katschberg.1640.
Orders can be placed at reception until 6 pm the day before.
By 8 am the next morning, fresh bread rolls, croissants, and other baked goods are delivered (service subject to a fee).
Orders can be placed at reception until 6 pm the day before.
By 8 am the next morning, fresh bread rolls, croissants, and other baked goods are delivered (service subject to a fee).
Wellness & Fitness
What spa and wellness facilities are available at Das Alpenhaus Katschberg.1640?
Das Alpenhaus Katschberg.1640 offers a 600 m² wellness and spa area.
Facilities include:Indoor pool (12 m)
Textile family sauna – also suitable for children
Steam bath
Finnish sauna
Ice fountain
Cozy relaxation rooms
A spa bag with bathrobe and towels can be rented at the reception for a fee.
Facilities include:
A spa bag with bathrobe and towels can be rented at the reception for a fee.
What are the opening hours of the wellness area at Das Alpenhaus Katschberg.1640?
The opening hours of the wellness area at Das Alpenhaus Katschberg.1640 are:
Indoor pool: 7 am – 9 pm
Sauna area: 3 pm – 8 pm
Can bathrobes and towels be rented at Das Alpenhaus Katschberg.1640?
Bathrobes and towels can be rented at Das Alpenhaus Katschberg.1640 for a fee.
The wellness package includes:1 bathrobe
2 large towels
1 pair of slippers
Price: € 20 per bag, only € 15 per bag from 2 bags onwards.
The wellness package includes:
Price: € 20 per bag, only € 15 per bag from 2 bags onwards.
Dogs
Are dogs allowed at Das Alpenhaus Katschberg.1640?
Dogs are welcome at Das Alpenhaus Katschberg.1640.
Leashes are required inside the building and on the premises.
The wellness and fitness areas are not accessible for dogs.
A cleaning fee of € 15 per night and pet (food not included) will be charged.
The following extras are available for four-legged friends:Dog blanket for cozy hours
Food and water bowl
Welcome treat
Leashes are required inside the building and on the premises.
The wellness and fitness areas are not accessible for dogs.
A cleaning fee of € 15 per night and pet (food not included) will be charged.
The following extras are available for four-legged friends:
Apartment
Are bed linen and towels provided in the apartment at Das Alpenhaus Katschberg.1640?
Bed linen and towels are included in the apartment at Das Alpenhaus Katschberg.1640.
Each person is provided with one bath towel and one shower towel.
Fresh towels can be exchanged at the reception for a small fee.
Each person is provided with one bath towel and one shower towel.
Fresh towels can be exchanged at the reception for a small fee.
What basic equipment is available in the apartment at Das Alpenhaus Katschberg.1640?
The basic equipment in the apartment at Das Alpenhaus Katschberg.1640 includes:
1 set of bed linen per person 1 hand towel & 1 bath towel per person 1 dish towel 1 kitchen sponge
Additional basic equipment: Dishwashing liquid Dishwasher tabs 2 toilet rolls per bathroom
Additional basic equipment:
Is there a washing machine and dryer at Das Alpenhaus Katschberg.1640?
At Das Alpenhaus Katschberg.1640 there are a washing machine, dryer, drying rack, and iron available.
The laundry card costs approx. € 10 and is available at the reception.
Detergent tabs can also be purchased for a fee.
The laundry card costs approx. € 10 and is available at the reception.
Detergent tabs can also be purchased for a fee.
Is free Wi-Fi available at Das Alpenhaus Katschberg.1640?
Free Wi-Fi is available throughout the entire property.
Which TV programs can be received at Das Alpenhaus Katschberg.1640?
The apartments at Das Alpenhaus Katschberg.1640 offer a wide selection of TV programs.
This includes regional, national, and international channels. A complete overview can be found directly on the TV under “TV programs.”
This includes regional, national, and international channels. A complete overview can be found directly on the TV under “TV programs.”
How can radio be received in the apartment at Das Alpenhaus Katschberg.1640?
Radio stations can be received in the apartment via the TV device.
An overview of the available radio stations can be found in the “TV programs” menu.
An overview of the available radio stations can be found in the “TV programs” menu.
How does apartment cleaning work at Das Alpenhaus Katschberg.1640?
No daily apartment cleaning takes place at Das Alpenhaus Katschberg.1640.
Final cleaning is mandatory and automatically included in the booking.
On the day of departure, the apartment should be handed over tidied up, with food leftovers and waste disposed of.
In case of excessive soiling, we reserve the right to charge additional costs for the increased cleaning effort.
Final cleaning is mandatory and automatically included in the booking.
On the day of departure, the apartment should be handed over tidied up, with food leftovers and waste disposed of.
In case of excessive soiling, we reserve the right to charge additional costs for the increased cleaning effort.
Is Das Alpenhaus Katschberg.1640 a non-smoking aparthotel?
Das Alpenhaus Katschberg.1640 is a non-smoking hotel.
Smoking is not permitted in the apartments or indoor areas.
Smoking is allowed in outdoor areas and on balconies.
Smoking is not permitted in the apartments or indoor areas.
Smoking is allowed in outdoor areas and on balconies.
Parking & E-Mobility
Where can parking be found at Das Alpenhaus Katschberg.1640?
At Das Alpenhaus Katschberg.1640, outdoor parking spaces and underground garage spaces are available.
Short-term parking directly in front of the house for arrival and departure (up to 30 minutes free of charge) Outdoor parking spaces: € 8 per night and space Underground garage spaces: € 8 per night and space (especially convenient in winter)
Can an electric car be charged at Das Alpenhaus Katschberg.1640?
At Das Alpenhaus Katschberg.1640 there is an electric charging station directly at the house.
Technical details: Type 2 | 22 kW | 32 A.
The service card is available at the reception for a fee.
Technical details: Type 2 | 22 kW | 32 A.
The service card is available at the reception for a fee.
What to do if the charging station at Das Alpenhaus Katschberg.1640 is occupied?
In St. Michael im Lungau, further public charging stations are available.
Examples:Parking lot in the town center of St. Michael (multiple charging points) E-charging station at the supermarket Billa Fast charging station on the B99 towards the motorway entrance
Availability can be checked via common charging apps.
Examples:
Availability can be checked via common charging apps.
Ski, Hiking & Active Holidays
Is there a place at Das Alpenhaus Katschberg.1640 to safely store skis or bikes?
At Das Alpenhaus Katschberg.1640, a sports equipment room with boot dryer is available free of charge.
In winter: Storage for skis, snowboards, and equipment In summer: Storage for bicycles and bike equipment
Please do not take sports equipment into the apartment.
No liability is assumed for stored equipment.
Please do not take sports equipment into the apartment.
No liability is assumed for stored equipment.
Where can ski or sports equipment be rented?
Directly in the house you will find INTERSPORT Frühstückl.
Here you can rent skis, snowboards, or bikes.
As Alpenhaus guests, you receive 10% discount on rentals.
Here you can rent skis, snowboards, or bikes.
As Alpenhaus guests, you receive 10% discount on rentals.
Can ski passes be purchased directly at Das Alpenhaus Katschberg.1640?
Ski passes are only available at the lift ticket offices or ticket machines.
Tip: At the end of your stay, ski cards can be returned at the reception – the deposit will be refunded immediately.
Tip: At the end of your stay, ski cards can be returned at the reception – the deposit will be refunded immediately.
How far is the ski lift from Das Alpenhaus Katschberg.1640?
The ski lift is located in the immediate vicinity.
Simply strap on your skis, start, and head straight into the skiing fun.
Simply strap on your skis, start, and head straight into the skiing fun.
Are there golf courses near Das Alpenhaus Katschberg.1640?
Several golf courses are available in the region:
Golfclub Lungau in St. Michael (18-hole, approx. 15 minutes by car) Golfclub Millstätter See (approx. 45 minutes away)
The reception team will be happy to assist with booking tee times.
The reception team will be happy to assist with booking tee times.
LungauCard & Guest Mobility Ticket
Is the LungauCard included in summer or winter when staying at Das Alpenhaus Katschberg.1640?
The LungauCard in summer and the WinterBonusCard in winter are automatically and free of charge included with your stay.
They are valid for the entire duration of your stay.
They are valid for the entire duration of your stay.
What benefits does the LungauCard offer in summer?
The LungauCard offers numerous free services and discounts.
These include mountain lifts, swimming pools, museums, and guided hikes in the Lungau region.
These include mountain lifts, swimming pools, museums, and guided hikes in the Lungau region.
What is the Guest Mobility Ticket at Das Alpenhaus Katschberg.1640?
The Guest Mobility Ticket entitles you to free use of all public transport in the province of Salzburg.
It is ideal for excursions without a car.
Note: Katschberghöhe is located on the border between Carinthia and Salzburg. The ticket is only valid within Salzburg – journeys within Carinthia are not included
It is ideal for excursions without a car.
Note: Katschberghöhe is located on the border between Carinthia and Salzburg. The ticket is only valid within Salzburg – journeys within Carinthia are not included
When and how is the Guest Mobility Ticket issued?
The Guest Mobility Ticket is handed out directly after check-in.
For pre-check-in, the digital ticket can be sent prior to arrival.
Further information at: www.guestmobilityticket.at
For pre-check-in, the digital ticket can be sent prior to arrival.
Further information at: www.guestmobilityticket.at
Booking & Cancellation
What does "Daily Rate" or "Best Available Flexible Rate" mean at Das Alpenhaus Katschberg.1640?
The displayed price is the current best available rate for that specific day.
Due to dynamic pricing, the rate may change daily depending on demand and occupancy.
Once credit card details are entered, the booking is guaranteed, and the apartment is firmly reserved. In certain periods, a deposit is required.
What options are available if travel plans change?
Rebookings or cancellations are possible depending on the travel period and according to the cancellation policy.
What are the cancellation policies at Das Alpenhaus Katschberg.1640?
Christmas & New Year’s Eve:
Non-refundable rates:
Important: Cancellations are only valid in writing.
Are there special cancellation conditions?
For group bookings of 5 or more apartments or for specific travel periods, different conditions apply.
The exact terms are stated in the booking confirmation.
The exact terms are stated in the booking confirmation.
Where can cancellation insurance be taken out?
We recommend the Hotelstorno Plus insurance from Europäische Reiseversicherung.
This provides excellent coverage for cancellations or trip interruptions. Online booking: Europäische Reiseversicherung
This provides excellent coverage for cancellations or trip interruptions. Online booking: Europäische Reiseversicherung
How can a booking at Das Alpenhaus Katschberg.1640 be cancelled?
Cancellations are only possible in writing.
Telephone or verbal cancellations are not accepted.
Telephone or verbal cancellations are not accepted.
What is the local tax (tourist tax | mobility tax) at Das Alpenhaus Katschberg.1640 and how is it calculated?
The local tax is a legally required fee per person and night for guests aged 15 and above.
It is not included in the apartment price and is charged separately upon departure.
Until 30.04.2027:€ 2.30 tourist tax € 0.50 mobility tax € 0.05 tourism promotion contribution
From 01.05.2027:€ 2.30 tourist tax € 1.10 mobility tax € 0.05 tourism promotion contribution
Registration number: 50509-000353-2020
It is not included in the apartment price and is charged separately upon departure.
Until 30.04.2027:
From 01.05.2027:
Registration number: 50509-000353-2020
What does the local tax (tourist tax | mobility tax) include?
The tourist tax supports local tourism infrastructure.
The mobility tax funds public transport and sustainable mobility services.
The tourism promotion contribution is used for the development and maintenance of tourism services.
The mobility tax funds public transport and sustainable mobility services.
The tourism promotion contribution is used for the development and maintenance of tourism services.
Health & Emergencies
Where can doctors and pharmacies near Das Alpenhaus Katschberg.1640 be found?
Prim. Dr. Werner Betzler / Dr. Sabine Neumayer
Specialists in Trauma Surgery / General Practitioner
Katschberghöhe 4, 9863 Katschberghöhe
Tel.: +43 4734 240 24
Dr. med. Univ. Peter Koller
General Medicine
Kaltbachstraße 535, 5582 St. Michael im Lungau
Tel.: +43 6477 835 00
Dr. Michele Marin
General Medicine, Trauma Surgery
Kaltbachstraße 535, 5582 St. Michael im Lungau
Tel.: +43 6477 835 050
Dr. Florian Jesner
Specialist in Dental, Oral, and Maxillofacial Medicine
Marktstraße 85/4, 5582 St. Michael im Lungau
Tel.: +43 6477 699 10
Medical on-call service: 141
Apotheke zum heiligen Michael
Marktstraße 87, 5582 St. Michael im Lungau
Tel.: +43 6477 8204
Opening hours: Mon–Fri 8–12 & 15–18, Sat 8–12
St. Leonhard Pharmacy
Amtsgasse 6, 5580 Tamsweg
Tel.: +43 6474 2424
Opening hours: Mon–Fri 8–12 & 14:30–18, Sat 8–12
Heiligen-Geist Pharmacy
Hauptplatz 9, 9853 Gmünd
Tel.: +43 4732 2135
Opening hours: Mon 8–12 & 14–18, Tue–Fri 8–18, Sat 8–13
Pharmacy emergency service: 1455
Specialists in Trauma Surgery / General Practitioner
Katschberghöhe 4, 9863 Katschberghöhe
Tel.: +43 4734 240 24
Dr. med. Univ. Peter Koller
General Medicine
Kaltbachstraße 535, 5582 St. Michael im Lungau
Tel.: +43 6477 835 00
Dr. Michele Marin
General Medicine, Trauma Surgery
Kaltbachstraße 535, 5582 St. Michael im Lungau
Tel.: +43 6477 835 050
Dr. Florian Jesner
Specialist in Dental, Oral, and Maxillofacial Medicine
Marktstraße 85/4, 5582 St. Michael im Lungau
Tel.: +43 6477 699 10
Medical on-call service: 141
Apotheke zum heiligen Michael
Marktstraße 87, 5582 St. Michael im Lungau
Tel.: +43 6477 8204
Opening hours: Mon–Fri 8–12 & 15–18, Sat 8–12
St. Leonhard Pharmacy
Amtsgasse 6, 5580 Tamsweg
Tel.: +43 6474 2424
Opening hours: Mon–Fri 8–12 & 14:30–18, Sat 8–12
Heiligen-Geist Pharmacy
Hauptplatz 9, 9853 Gmünd
Tel.: +43 4732 2135
Opening hours: Mon 8–12 & 14–18, Tue–Fri 8–18, Sat 8–13
Pharmacy emergency service: 1455
Where is the nearest hospital to Das Alpenhaus Katschberg.1640?
Landesklinik Tamsweg
Bahnhofstraße 7
A-5580 Tamsweg
TEL.: +43 57 25547
Hospital Spittal an der Drau
Billrothstraße 1
A-9800 Spittal an der Drau
TEL.: +43 4762 622
Bahnhofstraße 7
A-5580 Tamsweg
TEL.: +43 57 25547
Hospital Spittal an der Drau
Billrothstraße 1
A-9800 Spittal an der Drau
TEL.: +43 4762 622
Where are the emergency exits located in Das Alpenhaus Katschberg.1640?
The emergency exits are marked with green and white escape route signs throughout the hotel.
Additional instructions are located in the apartment.
Arrival & Surroundings
How far is the nearest train station from Das Alpenhaus Katschberg.1640?
The nearest train station is Radstadt (Bahnhofstraße 3, A-5550 Radstadt).
For arrivals from the south, Spittal an der Drau station (Südtiroler Platz 4, A-9800 Spittal an der Drau) is recommended.
Note: There is no train station in St. Michael im Lungau.
On request, the reception will gladly provide contact details of local taxi companies (transfers must be booked directly with the provider and are subject to a fee).
For arrivals from the south, Spittal an der Drau station (Südtiroler Platz 4, A-9800 Spittal an der Drau) is recommended.
Note: There is no train station in St. Michael im Lungau.
On request, the reception will gladly provide contact details of local taxi companies (transfers must be booked directly with the provider and are subject to a fee).
How far are the nearest airports from Das Alpenhaus Katschberg.1640?
The closest airport is Salzburg Airport “W. A. Mozart”, approx. 114 km away
(Innsbrucker Bundesstraße 95, A-5020 Salzburg).
Another option is Klagenfurt Airport “Alpe Adria”, approx. 113 km away.
On request, the reception will gladly provide contact details of local taxi companies (transfers must be booked directly with the provider and are subject to a fee).
Another option is Klagenfurt Airport “Alpe Adria”, approx. 113 km away.
On request, the reception will gladly provide contact details of local taxi companies (transfers must be booked directly with the provider and are subject to a fee).
Is there a bank or ATM near Das Alpenhaus Katschberg.1640?
An ATM is located directly at the Katschberg Tourist Office (Katschberghöhe 30, 9863 Katschberg) and is available 24/7.
Cash withdrawals and balance inquiries can be made there with common debit and credit cards.
Further ATMs and bank branches are available in St. Michael im Lungau:Sparkasse, Marktstraße 16 (ATM) Raiffeisenbank Lungau, Raikaplatz 242 (ATM) bank99 AG, Poststraße 6 – Mon–Fri 08:00–12:00 & 14:00–17:00 HYPO Salzburg Branch, Poststraße 6 – Mon–Thu 08:00–12:00 & 14:00–17:00, Fri until 18:00
Cash withdrawals and balance inquiries can be made there with common debit and credit cards.
Further ATMs and bank branches are available in St. Michael im Lungau:
Service
Where can the General Terms and Conditions (GTC) and privacy policy of Das Alpenhaus Katschberg.1640 be found?
The General Terms and Conditions (GTC) as well as the privacy policy are available online.
How can the reception at Das Alpenhaus Katschberg.1640 be reached?
The reception is open daily from 8 am to 6 pm
It can be reached by phone at +43 4734 4910 or directly on site on the ground floor.
It can be reached by phone at +43 4734 4910 or directly on site on the ground floor.
Support with questions and requests at Das Alpenhaus Katschberg.1640
The reception team is available daily from 8 am to 6 pm.
Contact options: +43 4734 / 491-0 or by E-Mail willkommen@alpenhaus-katschberg.at or directly on site at the reception on the ground floor
