FAQ

On your day of arrival, rooms are available from 4 pm. Photographic proof of identity is required for each person at check-in (passport, driving licence, or identity card).

If you think your arrival will be after 5 pm, then please inform us with a short phone call.

We ask that rooms are vacated by 10 am on your day of departure.

Our general terms and conditionsand conditions and a href="/en/privacy-policy/">data protection informations can be found here.

You can hire a bath bag containing bath robe, 2 large towels, and flip-flops from us on-site.

This costs € 20 per bag, or € 15 for 2+.

Or you can of course bring your own from home.

The initial set of bed linen is provided free of charge.

You can conveniently charge your e-car at our charging station for your exploration tours, subject to availability. You can get the service card at the hotel reception.
E-car charging station TYPE 2 | 22kW | 32A

Parking is available right in front of the Alpenhaus Katschberg.1640 for a fee:
winter 22/23 € 6,- per car / day
summer 23 € 6,- per car / day
winter 23/24 € 8,- per car / day.

Parking in the apart hotel garage is available for EUR 8,- per car and night. Further information is available at the reception.

1 hand towel and 1 bath towel per person per stay will be ready for you in your apartment.

You are welcome to bring your pet if arranged in advance (for prices, see apartment price information). Please note that dogs must be kept on leads throughout the building and grounds.

Under the point included services you will find a list of all services for your holiday in the Alpenhaus Katschberg.1640.

We do not request a deposit at the Alpenhaus Katschberg.1640.

However any damage or loss occurring in the apartment will be billed for.

Our younger guests have the opportunity to let off steam and play in our 120 m² children’s playroom.

Das Alpenhaus Katschberg.1640 ist Partnerbetrieb der Salzburger LungauCard.

Deshalb erhalten Sie die LungauCard – ganz einfach und unkompliziert – direkt an der Rezeption im Aparthotel Das Alpenhaus Katschberg.1640 – gratis und für die gesamte Dauer Ihres Aufenthalts.

The entire Aparthotel is a no smoking hotel. Smoking is however permitted on balconies and terraces.

Please take note of the information on your room door, and the green and white emergency exit signs throughout the hotel area.

Parking is available right in front of the Alpenhaus Katschberg.1640 for a fee:
winter 22/23 € 6,- per car / day
summer 23 € 6,- per car / day
winter 23/24 € 8,- per car / day.

Parking in the apart hotel garage is available for EUR 8,- per car and night. Further information is available at the reception.

The local tourist taxes are presently € 2,30 per person per night and are not included in the price of your room. These will be added to your bill on your departure.

Registration number in accordance with § 9 (5) of the Salzburg overnight tax law: 50509-000353-2020 Company number / object code: 353

Our Alp.In Restaurant with sun terrace and open fire spoils guests with its culinary delights.

Summer and winter opening times together with the current menu available can be viewed under “restaurant information”.

The Katschberg ski area is incredibly snow-sure thanks to its altitude and snowmaking facilities on all pistes. For these to work, suitable low temperatures and weather conditions are necessary. The Alpenhaus Katschberg.1640 takes no responsibility for whether conditions are snow-sure or not. Lack of snow is not seen as grounds for cancellation.

A free ski cellar with boot dryer is available for you to use throughout your skiing holiday in the Alpenhaus Katschberg.1640.

Book carefree! 100% security for your vacation!

Hotel booking is a matter of trust. We want you to be able to plan your vacation carefree and worry-free despite the current situation. This is why we offer you as a direct booker a quick and uncomplicated free cancellation of your booking * up to 2 days before arrival, if illness of one's own with Covid-19 (compulsory submission of the test result). * Non-refundable rates can be rebooked.

Otherwise our guidelines specially tailored to the current situation apply:
WINTER:

Up to 14 working days prior to arrival: free cancellation

Cancellation within 7 working days prior to arrival incurs 50% of the total booking price

Cancellation within 1 working days prior to arrival incurs 90% of the total booking price

Cancellation less than 1 days prior to arrival incurs the entire booking price

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

Christmas | New Year´s Eve:

Up to 21 working days prior to arrival: free cancellation

Cancellation within 14 working days prior to arrival incurs 50% of the total booking price

Cancellation within 1 working days prior to arrival incurs 90% of the total booking price

Cancellation less than 1 days prior to arrival incurs the entire booking price

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

SUMMER:

Up to 7 days prior to arrival: free cancellation

Cancellation within 6 days prior to arrival incurs 90% of the total booking price

Cancellation less than 1 days prior to arrival incurs the entire booking price

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.
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Please note that any cancellation must be in written form to be valid.

For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.

Hotelstorno Plus insurance

A washing machine and dryer is available on-site for guests to use. Tokens can be obtained at reception (€2 per token).

The Alpen.Veda.Spa area is open every day.

For more information, see under Alpen.Veda.Spa.

Wi-Fi is available to guests throughout the building.

For a supplement, cleaning can be arranged during your stay.

Intersport Frühstückl sports shop and ski hire service directly on the aparthotel premises Benefit from the wealth of experience of our Intersport partner, Intersport Frühstückl Rent Katschberg, and receive a special 10% discount on the hire price as a guest of the aparthotel Das Alpenhaus Katschberg.

Whether it’s the hire and sale of winter sport items for skis, snowboards, ski tours and tobogganing or the sale of sports clothing such as ski suits, snowboard jackets and trousers, helmets and accessories, Intersport Frühstückl will ensure that you are perfectly equipped for your skiing holiday on Katschberg.